Privacy Policy

1. Information we collect

We collect the information you provide directly, such as the tracking number you enter and — if you contact us — your name and email address. When you browse the site we also collect technical information automatically, including your IP address, browser type, device type, referring page and the pages you view.

2. How we use your information

• To retrieve and display shipment status from the relevant carrier.
• To answer questions you send to our support team.
• To monitor performance, fix errors and improve the tracking experience.
• To produce aggregated, anonymous statistics about site usage.

3. Cookies and analytics

We use cookies and similar technologies to keep the site working, remember your preferences and measure traffic. Our analytics and advertising partners may set their own cookies in order to serve and measure advertisements. You can block or delete cookies in your browser settings; the tracking function itself will still work.

The “Recently tracked” list shown under the search box is stored only in your own browser’s local storage. It never leaves your device, is not sent to our servers, and you can remove a single entry or clear the whole list at any time.

When you first visit the site you can choose whether to accept all cookies or continue with essential ones only. Your choice is saved locally and you can change it at any time by clearing your browser data for this site.

Advertising

We display advertisements in order to keep 17Tracking free. Third-party vendors, including Google, use cookies to serve ads based on your previous visits to this or other websites.

Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visits to our site and/or other sites on the Internet. You may opt out of personalised advertising by visiting Google Ads Settings. You can also opt out of a third-party vendor’s use of cookies for personalised advertising by visiting www.aboutads.info.

If you are in the European Economic Area or the United Kingdom, personalised advertising is only shown after you give consent through the cookie notice on this site.

4. Sharing your information

We share the minimum necessary data with the carriers and logistics providers required to return a tracking result, and with service providers who help us operate the site (hosting, analytics, email delivery). We may also disclose information where required by law or to protect our rights, our users or the public.

5. Data retention

Tracking queries are processed to return a result and are not linked to you personally. Support emails are kept only as long as needed to handle your request and meet our legal obligations.

6. Security

We take reasonable technical and organisational measures — including encrypted connections (HTTPS) — to protect information from unauthorised access or disclosure. No online service is completely secure, so we cannot guarantee absolute security.

7. Third-party links

Our results and pages may link to carrier or marketplace websites. We are not responsible for the content or privacy practices of those sites and recommend reviewing their own policies.

8. Children's privacy

17Tracking is not directed at children under 13 and we do not knowingly collect personal information from them. Please contact us if you believe a child has provided us with personal data.

9. Your rights

Depending on where you live, you may have the right to access, correct or delete the personal data we hold about you, or to object to certain processing. To make a request, email [email protected].

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be announced by updating the date at the top of this page and, where appropriate, by a notice on the site.

11. Contact us

If you have any question about this policy, please write to [email protected] or visit our support page.